Digital transformation is becoming increasingly critical for companies in New Zealand to remain competitive in their respective industries. As competition grows and customer expectations evolve, organisations must keep up with the latest technological advancements to ensure that they can deliver a consistent digital experience. Digital transformation initiatives can be complex and challenging, with potential obstacles such as employee resistance, lack of expertise, and cost overruns - that's where a comprehensive and effective digital adoption platform like WalkMe can help. Here, we explore the importance of digital transformation for organisations, the benefits of a digital adoption platform like WalkMe, and the role that Five NZ, New Zealand's first and only certified delivery partner for WalkMe, can support organisations in achieving their digital transformation goals.

As we move into 2023, the C-suite's wishlist is becoming increasingly clear. Companies want to do it all - improve efficiency, enhance customer experience, and drive innovation. And it's no secret that the key to achieving these goals is digital transformation. Digital transformation is about more than just technology - it's about changing the way a business operates and interacts with customers. And the cornerstone of a successful digital transformation is a robust digital adoption platform. A digital adoption platform, such as WalkMe, can help businesses streamline processes, provide users with instant support, and eliminate the need for extensive training. This leads to increased productivity, improved user experience, and enhanced customer satisfaction - all of which are essential in today's fast-paced, digital world. But implementing a digital adoption platform is not a one-size-fits-all solution. That's why it's important to choose the right partner to help with the implementation. FiveNZ has the experience and knowledge to ensure a successful implementation, allowing companies to achieve their digital transformation goals and stay ahead of the curve.

Phygital has been doing the rounds for the last couple of years in retail and marketing. It’s the blending of a physical presence (like a store) with a digital experience (like app integration) - the key is that these experiences happen in the same journey.

How did I end up attempting to build the Netflix of Learning? To start, I am not your typical human. I once worked with a psychologist who suggested that people with brain injuries have more inhibitions than I do. And secondly, I am not a Learning and Development specialist. I have a background in technology and design.

I’ve had an epiphany - systems are like children and it’s our responsibility to ensure that they grow up safely, behave, and make the world a better place. So, how can we do this? As both a Mum and system user; in my experience, it’s using the tools available to you, leveraging the right expertise, and, most of all, supporting everyone else going through the same journey. One of the amazing tools for parenting is a village - surrounding yourself with other people to help you raise your little human. And one of the amazing tools available for systems is a Digital Adoption Platform called WalkMe.

“Knowledge is power”. I’ve often heard the phrase; said casually by friends, colleagues, politicians, leaders. It’s bandied around like nobody’s business, and the truth is if you hear something enough times, you start to believe it. But is it true? Is knowledge really power? It’s certainly not fake news… having more information than the next person does give you something that they don’t have - knowledge - but does the way we treat knowledge help or hinder our organisations?