Technology
WalkMe adoption lifecycle
Most WalkMe estates stall after go-live, because that is where the programme funding stopped. This is the part that pays for itself.
Why you'd want this
Building the guidance is the easy half. The half that pays for itself is knowing which applications are actually earning their licence cost, which processes people still work around, and what to change next. That is measurement work, and it is where a lot of WalkMe estates quietly stop.
Where we support
We use your adoption analytics to answer three questions. What are people actually doing, what are they avoiding, and what are you paying for that nobody touches.
From there the work is ongoing rather than a project. We update guidance as processes change, extend it across applications so a journey that spans four systems feels like one, and report on whether the measures you agreed at the start are actually moving. Where a part of the estate should be shrunk, we will say so, because we do not earn anything on your licences.
Two dates are worth having in your diary. WalkMe's AI capabilities move to SAP's AI Units consumption model in January 2027 and the rates are not published, which means anyone renewing now cannot budget for it. And SAP Enable Now reaches end of mainstream maintenance in November 2030, with WalkMe Learning Arc as the named successor, although SAP Companion content, guided tours and hotspots are excluded from that transition path. Both are worth scoping before they arrive rather than after.
How it will benefit you
- Evidence of which applications are earning their licence cost and which are shelfware.
- Guidance that keeps up as processes change, so it never decays into instructions people learn to ignore.
- Journeys that span applications, which is where the value sits once the obvious walkthroughs are built.
- Reporting against the measures agreed at discovery, so the investment can be defended.
- A clear view of what the January 2027 move to SAP AI Units means for your costs, and what to do about it.
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