EX and CX Mapping

Engaged and empowered employees play a vital role in delivering exceptional customer experiences.

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Why you'd want this

EX and CX are intrinsically intertwined. At our core, we offer EX and CX Mapping, a service designed to elevate the experiences of both your employees and customers. With our expertise, we ensure that your team thrives in an environment that encourages excellence

Where we support

* Comprehensive Journey Mapping: We collaborate to map the entire journey of your employees and customers, identifying areas for enhancement. * Tailored Solutions: We craft personalised solutions based on your organization's unique needs and challenges. * Behavioral Science Expertise: Our approach is grounded in behavioural science, providing data-driven insights to motivate and guide behaviour. * Evidence-Based Strategies: We use evidence-based methods to understand what drives people and how to influence their actions. * Holistic Improvement: Our service takes a holistic approach to enhance the overall experience for both employees and customers.‍

How it will benefit you

* Happier Employees: Improved EX results in happier, more engaged employees, fostering a positive workplace culture. * Satisfied Customers: Enhanced CX leads to satisfied customers who are more likely to become loyal advocates. * Sustainable Success: The synergy between CX and EX creates a cycle of success, ensuring long-term business sustainability. * Enhanced Commitment: A customer-centric approach promotes employee commitment and satisfaction. * Positive Culture: Creating a positive culture centred around CX and EX encourages collaboration and innovation, driving growth and success.

Who to talk to at Five

Nick Mackeson-Smith

Chief Curiosity Officer, Founder and Director
+64 (0) 21 933 397

James Kitney

Chief Strategy and Transformation Catalyst
+64 (0) 21 1424 117

Racheal Reeves

Chief Creative and Behavioural Strategist
+64 (0) 27 665 9454

Jess Keenan

Senior Experience Designer
+64 (0) 21 023 55 977

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