EX and CX Mapping

EX and CX Mapping

Engaged and empowered employees play a vital role in delivering exceptional customer experiences.

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Why you'd want this

EX and CX are intrinsically intertwined. At our core, we offer EX and CX Mapping, a service designed to elevate the experiences of both your employees and customers. With our expertise, we ensure that your team thrives in an environment that encourages excellence

Where we support

  • Comprehensive Journey Mapping: We collaborate to map the entire journey of your employees and customers, identifying areas for enhancement.
  • Tailored Solutions: We craft personalised solutions based on your organization's unique needs and challenges.
  • Behavioral Science Expertise: Our approach is grounded in behavioral science, providing data-driven insights to motivate and guide behavior.
  • Evidence-Based Strategies: We use evidence-based methods to understand what drives people and how to influence their actions.
  • Holistic Improvement: Our service takes a holistic approach to enhance the overall experience for both employees and customers.

How it will benefit you

  • Happier Employees: Improved EX results in happier, more engaged employees, fostering a positive workplace culture.
  • Satisfied Customers: Enhanced CX leads to satisfied customers who are more likely to become loyal advocates.
  • Sustainable Success: The synergy between CX and EX creates a cycle of success, ensuring long-term business sustainability.
  • Enhanced Commitment: A customer-centric approach promotes employee commitment and satisfaction.
  • Positive Culture: Creating a positive culture centered around CX and EX encourages collaboration and innovation, driving growth and success.

Who to talk to at Five

Nick Mackeson-Smith

Chief Curiosity Officer, Founder and Director
+64 (0) 21 933 397
[email protected]

James Kitney

Chief Strategy and Transformation Catalyst
+64 (0) 21 1424 117
[email protected]

Racheal Reeves

Chief Creative and Behavioural Strategist
+64 (0) 27 665 9454
[email protected]

Jess Keenan

Senior Experience Designer
+64 (0) 21 023 55 977
[email protected]

Lucy Ratcliffe

Design & Culture Alchemist
+64 (0) 21 566 739
[email protected]

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