Case studies and success stories

Mitre 10 had a decision to make about learning technology, and in time their wider people technology stack. Rather than sit through vendor demos and choose the platform with the sharpest screens, they chose to understand what their people actually needed first. That instinct, and their nerve in holding to it, shaped everything good about the work.

Hunter Campbell, a specialist recruitment and search firm, engaged Five to redefine its approach to talent acquisition and organisational performance. Through tailored workshops and leadership alignment, they built a clear framework for growth, positioning Hunter Campbell as a trusted leader in specialist recruitment and talent advisory.

Five collaborated with Tax Traders to transform their ways of working, enabling a shift from financial services to fintech. By addressing cultural and operational challenges, they accelerated product development and created agile systems that empower innovation, helping Tax Traders establish themselves as industry leaders in tax technology.

AA Insurance's engagement scores were high, but the CEO sensed they weren't telling the whole story. Five went beyond the survey with interviews, co-design workshops and employee journey mapping, and gave leadership a focused culture plan built on trust.

Five partnered with TWG to enhance their customer experience strategy, integrating new digital platforms and data insights to build a more personalised customer journey. This collaboration resulted in improved customer loyalty, streamlined digital engagement, and actionable insights to support future customer-centric initiatives.

OfficeMax engaged Five to lead a transformation of their sales processes and workforce structure to navigate a rapidly changing market. When the COVID-19 pandemic impacted operations, Five further supported OfficeMax through outplacement services and leadership coaching, fostering resilience and adaptability among employees.