Technology

Use digital tools and automation to simplify and scale.

Why this matters

Technology is only as good as the people using it. The human side is where digital transformations come unstuck.

At Five we bridge the gap between technology and people. Whether it's implementing new platforms, designing digital adoption strategies, or helping teams take on new tools, we keep the technology serving the business.

Our approach combines deep technology expertise with our understanding of behaviour change, culture and ways of working, which gives you faster adoption, better returns and teams who actually use what you've paid for.

Who you'd work with

What we do

AI Strategy & Enablement

AI is transforming the way businesses operate, but knowing where to start can be overwhelming. We help organisations explore how AI can support their teams, identify the most impactful opportunities, and develop a strategic roadmap for successful adoption. Our approach includes upskilling people, creating a deployment plan, and fostering engagement across the organisation.

Architecture as a Service

Deploy our architects on demand to conquer your tech challenges.

Pendo consulting and implementation

We help organisations see what people actually do inside their software, and then change it. Five is a Pendo partner working across New Zealand and Australia.

Pendo software experience review

A fixed-scope diagnostic that works out what people do inside your software and whether Pendo suits the job. Two to three weeks, fixed fee.

People Technology Discovery

Your people technology holds the key to getting more from your organisation.

People Technology Implementation

People Technology RFP Support

Make sure you're making the right purchase for you.

Smartsheet adoption and enablement

The part everyone else calls step four. Named, priced and run alongside the build, because adoption added at the end is just training with a better name.

Smartsheet consulting and implementation

We make Smartsheet stick. Most implementations don't fail, they just quietly stop being used. Five is a Smartsheet Partner servicing Australia and New Zealand.

Smartsheet design and build

The build itself, run as a change piece rather than a configuration exercise. We don't start until we've agreed what we're measuring.

Smartsheet ongoing support

Set hours every month, pointed at whatever matters most, billed monthly in advance. The same people who built it, still there after go-live.

Smartsheet readiness review

A fixed-scope diagnostic that tells you whether Smartsheet is the right call, before you spend the money finding out. Two to three weeks, fixed fee, honest answer.

UX standards and design systems

Design consistent, scalable digital experiences that align to your strategy - through UX standards and design systems that make your technology work harder for your people.

WalkMe adoption lifecycle

Most WalkMe estates stall after go-live, because that is where the programme funding stopped. This is the part that pays for itself.

WalkMe design and implementation

We design, build and deploy WalkMe over the applications your people use every day, and we leave your team able to run it without us.

WalkMe discovery and pilot

We work out whether WalkMe is the right answer for you, and if it is, we scope a pilot with real hours and a real number.

Our thinking

Paula Riano

The 5 questions every board must ask before approving an AI budget

Most AI budgets that reach a board cover about a third of the real cost. Here are the 5 questions to ask first.

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Nick Mackeson-Smith

We've given them the tools

Executives and the people who work for them are describing two different organisations. Sixty-seven points apart, in fact.

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Nick Mackeson-Smith

What we build in Smartsheet, and what we ask before we build it

Intake, approvals, dashboards, resource heat maps and the joiners and leavers plumbing. What Five builds in Smartsheet, and the question we ask before anybody configures anything.

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Nick Mackeson-Smith

Te anga whakamua i mua i te tino: Te mīharo o te AI ki te whakatutuki i ngā mea kāore i taea

AI is making the 'too hard' basket smaller. A reflection on te wiki o te Reo Māori, live translation, and what tools make possible.

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Nick Mackeson-Smith

Why most people technology RFPs fail before they even start

Most HRIS and payroll RFPs are designed to fail. They chase features, ignore culture, and skip the process work that makes any system actually land.

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Nick Mackeson-Smith

Leveraging affordable AI for enhanced productivity

AI is no longer just for tech giants. Affordable tools now free people up for the work that matters.

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Nick Mackeson-Smith

Digital transformation. The time is now.

Digital transformation is no longer optional. Here's why New Zealand organisations need to move now, and how the right platform makes the difference.

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Nick Mackeson-Smith

Doing it all: addressing 2023’s C-suite wishlist with WalkMe

Efficiency, better CX, and innovation all at once — that's what the C-suite wants. Here's how digital adoption platforms like WalkMe make it achievable.

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