Technology
WalkMe design and implementation
We design, build and deploy WalkMe over the applications your people use every day, and we leave your team able to run it without us.
Why you'd want this
We build the in-app guidance that sits over ServiceNow, nCino, Workday, Dynamics, Salesforce and SAP, so people complete the process correctly the first time without leaving the screen they are already on. We were the first certified WalkMe delivery partner in New Zealand and we have held the partnership continuously since November 2019.
Where we support
We design, build and deploy WalkMe over your applications, and we cover the parts either side of the build that usually decide whether it lands.
Before anything gets built we agree the design rules. How firm the guidance is allowed to be, what gets enforced and what gets suggested, and what good looks like once it is live. Getting that wrong is the most common reason a build underdelivers, because people quietly ignore guidance they are able to ignore.
Then the build itself, over any supported cloud application, without changing anything in the underlying system. After that, the change and communications around go-live, governance of who can edit what, and upskilling your own people so they can maintain and extend it. Our definition of done is leaving you ready to go without us.
How it will benefit you
- Fewer forms sent back for rework, and fewer sitting in an awaiting information queue.
- Faster speed to competency when a new system lands, without pulling people off the floor for classroom training.
- Design rules agreed before the build, so guidance gets followed rather than dismissed.
- Changes made over the top of the application rather than in it, so you are not waiting on a vendor release cycle.
- Your own team able to maintain and extend it when we leave.
Who to talk to at Five
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