Technology

WalkMe design and implementation

WalkMe design and implementation

We design, build and deploy WalkMe over the applications your people use every day, and we leave your team able to run it without us.

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Why you'd want this

We build the in-app guidance that sits over ServiceNow, nCino, Workday, Dynamics, Salesforce and SAP, so people complete the process correctly the first time without leaving the screen they are already on. We were the first certified WalkMe delivery partner in New Zealand and we have held the partnership continuously since November 2019.

Where we support

We design, build and deploy WalkMe over your applications, and we cover the parts either side of the build that usually decide whether it lands.

  • Design rules agreed up front: How firm the guidance is allowed to be, what gets enforced and what gets suggested. Get this wrong and people quietly ignore guidance they are able to ignore.
  • Build and deployment: Built over any supported cloud application, without changing anything in the underlying system.
  • Change and communications: The work around go-live that decides whether people use it.
  • Governance: Who can edit what, so the estate does not drift.
  • Capability transfer: Upskilling your people to maintain and extend it. Our definition of done is leaving you ready to go without us.

How it will benefit you

  • Less rework: Fewer forms sent back, and fewer sitting in an awaiting information queue.
  • Faster speed to competency: People pick up a new system without being pulled off the floor for classroom training.
  • Design rules up front: Design rules agreed before the build, so guidance gets followed rather than dismissed.
  • Changes without a release cycle: Changes made over the top of the application rather than in it, so you are not waiting on a vendor.
  • Your team can carry it: Your own people able to maintain and extend it when we leave.

Who to talk to at Five

Nick Mackeson-Smith

Nick Mackeson-Smith

Chief Curiosity Officer, Founder and Director

+64 (0) 21 933 397
Julius Goh

Julius Goh

Digital Adoption and Data Solutions Lead

+64 (0) 21 215 8321
Caesar Goh

Caesar Goh

WalkMe Design Consultant

+64 (0) 21 027 13280

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