Insights

Five's views, research and thought leadership.

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Strategy & Leadership
Performance
Culture
People
Technology
Author
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Strategy & Leadership
Sally Schmall

From delivery to direction-setting – the executive leadership mindset shift(s)

Moving into an executive role is about more than a new job title. Five critical mindset shifts that separate good leaders from genuinely great ones.

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Performance
Nick Mackeson-Smith

You can do anything, but not everything all at once: how to be smarter with your yes

The pressure to 'do more with less' is real — but overcommitting burns people out. Here's how leaders and teams can get smarter about their yes.

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Strategy & Leadership
Sally Schmall

Leading through the grey

Leading through uncertainty demands more personal resilience than most expect. The gap between knowing that and actually building it is where real leadership lives.

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Strategy & Leadership
Sally Schmall

Beyond the To-Do List: The Critical Distinction Between Leadership Accountability and Responsibility

Responsibility can be delegated. Accountability cannot. Sally Schmall unpacks why this distinction is the key to trust, ownership, and high performance.

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Strategy & Leadership
Sally Schmall

Leading Through Uncertainty: The Essence of Resilient Leadership

True resilience isn't about avoiding hard situations — it's about responding to them with agility, adaptability, and a clear sense of purpose.

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People
Katie Baldwin

Navigating the rainbow: building inclusive leadership in NZ

Building an inclusive team in NZ isn't about box-ticking. It's about creating a place where everyone truly belongs and ideas genuinely spark.

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Technology
Nick Mackeson-Smith

Leveraging affordable AI for enhanced productivity

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Strategy & Leadership
James Kitney

How Experience Can Reinvent Boring Products

Functionality gets you in the game. Experience wins it. A taxi vs. Uber story that shows why reimagining how customers interact with your product changes everything.

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People
Jess Keenan

Intentional design of your offboarding experience

People remember how they left. Designing your offboarding experience intentionally — before you're forced to — is good for your brand, culture, and future hires.

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Culture
Nick Mackeson-Smith

What's psychosocial legislation all about, and what can we do about it?

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Strategy & Leadership
James Kitney

Cut with a scalpel, not a Chainsaw: Strategic cost management and investment beyond the economic cycle

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