Insights
Five's views, research and thought leadership.

From delivery to direction-setting – the executive leadership mindset shift(s)
Moving into an executive role is about more than a new job title. Five critical mindset shifts that separate good leaders from genuinely great ones.
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You can do anything, but not everything all at once: how to be smarter with your yes
The pressure to 'do more with less' is real — but overcommitting burns people out. Here's how leaders and teams can get smarter about their yes.
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Leading through the grey
Leading through uncertainty demands more personal resilience than most expect. The gap between knowing that and actually building it is where real leadership lives.
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Beyond the To-Do List: The Critical Distinction Between Leadership Accountability and Responsibility
Responsibility can be delegated. Accountability cannot. Sally Schmall unpacks why this distinction is the key to trust, ownership, and high performance.
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Leading Through Uncertainty: The Essence of Resilient Leadership
True resilience isn't about avoiding hard situations — it's about responding to them with agility, adaptability, and a clear sense of purpose.
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Navigating the rainbow: building inclusive leadership in NZ
Building an inclusive team in NZ isn't about box-ticking. It's about creating a place where everyone truly belongs and ideas genuinely spark.
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How Experience Can Reinvent Boring Products
Functionality gets you in the game. Experience wins it. A taxi vs. Uber story that shows why reimagining how customers interact with your product changes everything.
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Intentional design of your offboarding experience
People remember how they left. Designing your offboarding experience intentionally — before you're forced to — is good for your brand, culture, and future hires.
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What's psychosocial legislation all about, and what can we do about it?
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