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Nick Mackeson-Smith

Chief Curiosity Officer, Founder and Director
+64 (0) 21 933 397
nick@fivenz.comSchedule a call

Nick is an expert in leadership development, executive coaching, learning strategy design and implementation, culture change and employee engagement. He's led transformative programmes in agile, technology implementation, diversity and inclusion, mental health and wellbeing, mindset and behaviour change, ways of working and learning enablement, and is very interested in building great employee experiences to drive great customer experiences which drive great business outcomes. He's a highly skilled facilitator and public speaker, and has a knack for spotting and unleashing the potential in those around him. He's got over 20 years of experience in doing the small stuff and the very big stuff at some of the world's and NZ's leading organisations - in financial services with Barclays Capital, Barclays Wealth Schroders, Lloyd's of London, and Goldman Sachs. In consulting services with Deloitte. In the public sector with Auckland Council, and most recently in digital services and telecommunications with Spark New Zealand.

You can talk to me about:

❇️ Performance
❇️ Performance
EX and CX Mapping
❇️ Performance
Ways of working and agile
💗 Culture EX
💗 Culture EX
Culture Discovery
💗 Culture EX
Culture Advisory
🟤 Strategy & Leadership
Strategic and transformation advisory
🟤 Strategy & Leadership
Organisational Design
🟤 Strategy & Leadership
Board and ELT Advisory
🟤 Strategy & Leadership
Leadership Lab
🟤 Strategy & Leadership
Executive Coaching
🟤 Strategy & Leadership
Transition Traction Labs
🟤 Strategy & Leadership
Strategy Design
🟤 Strategy & Leadership
🟤 Strategy & Leadership
Programme Leadership
🟤 Strategy & Leadership
Innovation Design Sprint
🟪 Technology
WalkMe Discovery

I've recently written about:

(Why) should we return to the office?

It’s a consistent theme we’re hearing right now - “it’s time to get people back into the office”. But is it? Are we prepared to erode all of the gains we’ve made in new ways of working over the pandemic and post-pandemic years? Employees have been empowered to work with new levels of trust and freedom, and have incorporated work into their life routines. What should we do next? Nick Mackeson-Smith shares his thoughts and observations.

Navigating the Emotional and Mental Challenges of Right-Sizing

Right-sizing is an emotionally and mentally taxing process, yet with the right approach, it is possible to navigate these challenges with integrity and care. By prioritising dignity, transparency, safety, and care, and leveraging the support of experts like Five NZ, organisations can not only manage the immediate impacts of right-sizing but also build a stronger, more resilient foundation for the future. In the face of change, the true measure of leadership is the ability to lead with humanity, ensuring that every decision, no matter how difficult, is made with a profound respect for the individuals who contribute to our collective success.

Creating an inclusive environment for LGBTQI+ and MVPFAFF+ communities

Explore the importance of LGBTQI+ and MVPFAFF+ inclusion in the workplace. Pride month is the perfect time for organisations to reconsider the need for comprehensive policies, allyship, and education to combat discrimination. Learn how you can take steps to create a supportive environment in your organisation, ensuring equal opportunities and respect for all, regardless of gender identity or sexual orientation.

December 12, 2022
🟪 Technology

Digital transformation. The time is now.

Digital transformation is becoming increasingly critical for companies in New Zealand to remain competitive in their respective industries. As competition grows and customer expectations evolve, organisations must keep up with the latest technological advancements to ensure that they can deliver a consistent digital experience. Digital transformation initiatives can be complex and challenging, with potential obstacles such as employee resistance, lack of expertise, and cost overruns - that's where a comprehensive and effective digital adoption platform like WalkMe can help. Here, we explore the importance of digital transformation for organisations, the benefits of a digital adoption platform like WalkMe, and the role that Five NZ, New Zealand's first and only certified delivery partner for WalkMe, can support organisations in achieving their digital transformation goals.

The dangers of a communications vacuum in times of change.

Don't let a lack of communication lead to disaster during times of organisational change. Learn about the dangers of a communications vacuum and how to prevent it in our latest blog post. Our team at Five NZ provides practical tips and insights to help you navigate the challenges of change management and keep your employees engaged and informed. Read more now on the Five NZ Blog

January 13, 2020
🧡 People

Reimagining outplacement.

Outplacement support has been around for as long as I can remember. Organisations soften the blow of a redundancy or restructure by offering the departing employee some help in finding the next role; CV writing, LinkedIn profile updating, reviewing key achievements. The list goes on. Now, it’s different. Consider the organisations who are cutting hundreds - or thousands - of jobs. A little bit of CV prep and interview practice isn’t going to cut it for those people leaving… there simply aren’t thousands of jobs available for people to move on to. Something else is needed.