Insights

How to help others to stop ‘reloading’ in conversations

Reloading — thinking about what to say while someone else is still talking — kills real conversation. These coaching questions help your people break the habit.

Let’s get phygital

The space-race to build the Netflix of Learning

What if learning worked like Netflix? One team at Spark actually built it — and the lessons about data, hooks, and human behaviour are fascinating.

How To Lead Your Team Well When Working Remotely

Some leaders thrived through the crisis. Others froze. The difference wasn't luck — it was a set of behaviours and mindsets that great leaders already had.

COVID-19 - Time for lemonade

Jobs lost, doors closing, relationships strained. When life hands you something hard, here's how to find the moves worth making — even now.

Learning Enablement

A Parent's Guide to Systems

Systems are like children — they need the right tools, the right support, and a village around them. A practical take on digital adoption through a parent's lens.

Everything you do isn’t going to bring joy to the customer, some things just have to get done.

Not every task serves the customer directly — and that's fine. Understanding the difference between working for the business and in it changes everything.

Fixing the problem of knowledge management

"Knowledge is power" — but only if it actually flows. Here's why how we manage knowledge often works against us, and what to do about it.

Why are you really doing it?

Before you build the deck, answer one question: what does your audience actually care about? A practical framework for audience-centric presenting.

Smash 2024