Technology

Smartsheet adoption and enablement

Adoption work run alongside your Smartsheet build, so people keep using the tool long after go-live.

Why you'd want this

Smartsheet adoption and enablement is the work that gets people using Smartsheet and keeps them using it. Five, an authorised Smartsheet partner, runs it alongside your build. It's for organisations that want Smartsheet to become the normal way work gets done.

Why Smartsheet adoption slips after go-live

The rollout works technically. There's a launch email and a lunchtime session, then a slow drift back to the old spreadsheet. Nobody refuses. People just quietly stop.

Adoption comes down to ownership, rhythm and whether leaders treat the new way as the real way. So we run it as its own piece of work, alongside the build. If people need a course to use the solution, we'd rather fix the design.

Questions buyers ask us

What is Smartsheet adoption and enablement?

It's the work that makes Smartsheet part of how your teams operate. We set up super users, design the operating rhythm the tool sits inside, and help leaders use the new reporting.

Do you run Smartsheet training courses?

No. We don't run role-based Smartsheet training. We focus on a design people can use without a course, super users in each team, and leaders who use the new reporting.

When should adoption work start?

At the start of the build. Adoption added at the end is too late to shape the design. Running it alongside the build means the process and the rhythm fit how your teams work.

What does a Smartsheet super user do?

A super user is the person a team already asks when they're stuck. We help you choose them and agree the time and standing they need to help others.

How do leaders help Smartsheet adoption?

When executives ask for reports from Smartsheet and stop accepting the old version, people follow. We work with your leadership team so the new reporting becomes the one they use.

How do you know whether adoption is working?

We look at what's being used and come back to the measures you agreed at the start. That tells you whether they're moving.

Can you help if we built Smartsheet ourselves and usage has dropped?

Yes. We'd start with a Smartsheet health check, which shows what's being used and where adoption has slipped.

Where we support

Adoption runs alongside the build, in three parts.

What Smartsheet enablement covers

Super users, chosen well: The people each team already asks when they're stuck, given the time and standing to help.
The operating rhythm: We design the meetings, reviews and cadence the tool sits inside, so dashboards get looked at every week.
Leadership alignment: We help your executive team ask for reports from the new place and decline the old ones.

How it will benefit you

The difference between people using it and people having heard about it.

People use it because it's easier than the workaround: That's the measure of adoption we care about.
You stop paying for licences nobody opens: Unused licences are a cost with no return.
You're not reliant on one person: Knowledge sits across a group, instead of in the head of one very good person.

Talk to us about Smartsheet adoption

Talk to Nick Mackeson-Smith or Julius Goh about adoption alongside a new build, or a setup where usage has slipped. See how adoption fits our Smartsheet implementation work, or start with a Smartsheet health check.