Technology
Smartsheet ongoing support
Set hours every month, pointed at whatever matters most, billed monthly in advance. The same people who built it, still there after go-live.
Why you'd want this
Six months in you'll have new teams wanting in, a process that's changed, and a couple of things that seemed like a good idea at the time and aren't. Most of that is too small to raise a project for and too important to leave alone, which is how a good solution slowly turns into the thing people work around.
So we sell set hours per month, pointed at whatever matters most. Some months that's maintenance and tidying up, some months it's building something new, and some months it's sitting with a team who've stopped using a workflow and working out why. It's the same people who built it, so you're never re-explaining your business to a support queue.
Where we support
Set hours each month on a fixed term, pointed at whatever matters most.
- Maintenance and housekeeping. Keeping the solution healthy as your teams, people and processes change, so small problems don't quietly become a rebuild.
- Enhancements and new use cases. New sheets, reports, dashboards, forms and automations as the work moves on, without raising a project every time.
- Adoption support where it's slipped. We look at what's genuinely being used, go and sit with the teams where it's drifted, and come back to the measures you agreed to tell you whether they're still moving.
How it will benefit you
A solution that keeps improving after go-live.
- You get predictable cost. Set hours, billed monthly in advance, no scoping exercise for every small change, and the hours move onto something else when your priorities move.
- You keep the people who know your context. The same team who built it, so nothing has to be explained twice.
- Small things get fixed while they're still small. Most of what kills a platform is a hundred minor irritations nobody had a route to raise.
Who to talk to at Five
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